Order Confirmed
Your payment has been accepted and an order confirmation has been sent to the email address entered during checkout.
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service@eversidecollective.shop
Everside Collective Order Support
Track Your Order
Enter your order information below and our customer care team will help locate your parcel, confirm its current shipping status and provide the latest available tracking details.
Already have a tracking link? Open the shipping confirmation email sent after dispatch for the fastest access to your carrier’s latest scan history.
Order Lookup
Request the latest status of your shipment
Please enter the same email address used during checkout. Providing complete and accurate information helps us locate your order more quickly, especially when the recipient name is different from the person who placed the order.
Before submitting your request
- Check your inbox, spam and promotions folders for a shipping email.
- Your order number normally begins with a number or a # symbol.
- Allow up to 72 hours after dispatch for the first carrier scan.
- Include the recipient’s country if the order is shipping internationally.
Order Tracking Form
Complete the form below. Our team will review your order and reply to the email address provided.
{% form 'contact', id: 'EversideTrackingForm' %} {% if form.posted_successfully? %}
Thank you. Your tracking request has been received. Our customer
care team will review the shipment details and reply by email.
{% endif %}
{% if form.errors %}
{{ form.errors | default_errors }}
{% endif %}
Your order number appears in the order confirmation email.
Leave blank when a tracking number has not yet been issued.
By submitting this form, you confirm that the information relates to an order placed through eversidecollective.shop.
{% endform %}
1–3
Business Days
Typical order preparation time before the parcel is dispatched.
7–12
Business Days
Typical transit estimate after dispatch for many destinations.
48–72
Hours
The first tracking scan may take this long to appear after dispatch.
2+
Possible Parcels
Larger orders may be divided into separately tracked shipments.
Order Journey
Understanding each stage of delivery
Processing time begins after your order is placed. Carrier transit time begins only after the parcel has been dispatched. Saturdays, Sundays and public holidays are generally not counted as business days.
Processing
The fulfillment team is preparing, checking and packaging your pet accessories. Standard processing normally takes 1–3 business days.
Dispatched
Your parcel has been transferred to the shipping carrier. Tracking may require up to 72 hours to display its first movement.
In Transit
The shipment is moving through carrier facilities, customs or a local delivery network on its way to the destination.
Delivered
The carrier has recorded final delivery to the address, mailbox, parcel locker, reception desk or another approved location.
Tracking Status Guide
What common carrier updates mean
Tracking language varies between carriers. International shipments may temporarily stop updating while moving between countries, undergoing customs review or transferring to a local postal provider.
The shipping label has been generated, but the carrier may not yet have physically scanned or collected the parcel.
Allow up to 72 hours for the first acceptance or departure scan.
The carrier has received the parcel and it has entered the delivery network.
Tracking updates should begin appearing as it moves through facilities.
The parcel is moving between carrier locations or toward the destination.
Repeated “in transit” updates are normal and do not necessarily indicate a delay.
The destination authority is reviewing the shipment or waiting for documentation, assessment or payment.
Customs processing time is controlled by the destination country.
The international carrier has transferred the parcel to a domestic postal service for final delivery.
A new local tracking number may appear after the transfer.
The carrier attempted delivery but could not complete it.
Review the tracking page or contact the local carrier promptly to arrange redelivery or collection.
The parcel is being held at a post office, carrier facility or parcel collection point.
Bring the required identification and collect it before the carrier deadline.
The carrier is returning the shipment because of an address issue, failed delivery, refusal, unpaid fee or missed collection deadline.
Contact us with your order number so we can review the available options.
Marked Delivered
Tracking says delivered, but the package is not there
Carriers sometimes scan a parcel as delivered shortly before the actual drop-off, or leave it in a secure location that is not immediately visible. Please allow until the end of the delivery day before reporting it missing.
Check all entrances, mailboxes, parcel lockers, porches, garages, side doors and other safe locations around the property. Ask household members, neighbors, reception staff or building management whether they accepted it.
Contact the local carrier and request delivery details, scan coordinates or proof of delivery when available. Keep the carrier’s case number and include it when contacting Everside Collective.
- Confirm that the delivery address on the order is correct.
- Check for a carrier notice, locker code or collection instructions.
- Ask neighbors, family members and building staff.
- Contact the final-mile carrier using the tracking number.
- Submit the order lookup form with the carrier case number.
Delivery Assistance
When to contact our customer care team
Delivery estimates are not guaranteed arrival dates. Customs processing, weather, holidays, transport disruptions and local postal conditions may extend the normal transit period.
No Dispatch Confirmation
Standard processing normally takes 1–3 business days and may extend to approximately 3–5 business days during busy periods.
Contact us when the order remains unshipped beyond the stated processing period.
Tracking Has Stopped
International tracking may pause during air transit, customs review or transfer between carriers.
Submit a request when there has been no meaningful movement for an unusually extended period.
Only Part of the Order Arrived
Larger orders may ship in multiple packages from different fulfillment locations.
Review all shipping confirmation emails before reporting an item as missing.
Incorrect Delivery Address
Contact us immediately when an address error is discovered.
Address changes cannot be guaranteed after processing or carrier acceptance has begun.
Customs Is Holding the Parcel
The destination authority may request identification, documentation, VAT, duties or another import payment.
Follow the customs or carrier instructions promptly to avoid return to sender.
Package Arrived Damaged
Photograph the unopened parcel, mailing label, packaging and damaged products before discarding anything.
Email the photographs and order number within seven calendar days of delivery.
Frequently Asked Questions
Order tracking questions
Find answers to common questions about dispatch, tracking updates, delivery estimates and international shipments.
Where can I find my order number?
Your order number appears in the confirmation email sent after checkout.
It may also appear in your customer account if you created or logged into
an account when placing the order. Check spam and promotions folders if
the confirmation email is not visible.
How long does order processing take?
Standard processing normally takes 1–3 business days. During holidays,
promotional events or periods of unusually high order volume, preparation
may require approximately 3–5 business days.
Why does my tracking only say “label created”?
This means the shipment information has been submitted to the carrier,
but the parcel may still be awaiting collection or its first physical scan.
Allow up to 72 hours after the shipping email before requesting an update.
Why did my tracking number change?
International parcels may receive a second tracking number after transfer
to a domestic postal provider. Both numbers may remain valid, although the
local number often provides more detailed final-delivery updates.
Can you guarantee delivery before a birthday or holiday?
Delivery estimates are not guaranteed. Customs, carrier capacity, weather
and regional disruptions may affect timing. Please order early when the
accessory is needed for a gift, celebration or scheduled pet photo session.
What happens if I miss the delivery?
The carrier may attempt redelivery, leave collection instructions or hold
the parcel at a local facility. Follow the tracking instructions promptly.
Unclaimed parcels may be returned to sender after the carrier’s holding period.
Can customs delay my international order?
Yes. Customs authorities may inspect the parcel, request information or
require payment of import duties, VAT or handling charges. These procedures
are controlled by the destination country and can extend the delivery time.
How do I report a package that appears lost?
Submit the tracking form with your order number, tracking number, delivery
country and the latest carrier update. When possible, contact the carrier
first and include the carrier’s investigation or case number.