Order Confirmation
After checkout, an order confirmation is sent to the email address provided. Review the products, quantity, color, size and delivery address immediately.
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Everside Collective Delivery Guide
Shipping Information
From playful pet bandanas and lace bibs to bow-tie collars and decorative neck scarves, every order is checked and packed carefully before beginning its journey to you.
01 — ORDER JOURNEY
What happens after your order is placed
Business days generally exclude Saturdays, Sundays and public holidays. Processing time and carrier transit time are separate parts of the delivery estimate.
Processing & Quality Check
Our fulfillment team prepares your items, checks the selected options and packages the order. Standard processing normally takes 1–3 business days.
Carrier Handoff
When the shipment is transferred to the carrier, tracking details are sent by email where tracking service is available for the selected destination.
Final Delivery
The carrier transports the parcel to your country or region and may transfer it to a local postal provider for customs clearance and final-mile delivery.
02 — DELIVERY ESTIMATES
Estimated transit times by destination
The following ranges are estimates after dispatch. Actual delivery may be faster or slower depending on carrier capacity, destination, customs review, weather and local postal conditions.
| Destination | Estimated Transit After Dispatch | Tracking | Important Notes |
|---|---|---|---|
| United States | Approximately 7–12 business days | Usually available | Remote locations, Alaska, Hawaii and territories may require additional time. |
| Canada | Approximately 8–15 business days | Usually available | Customs processing and regional postal handoff may affect delivery. |
| United Kingdom | Approximately 8–15 business days | Usually available | Import assessment and local-carrier processing may create additional delays. |
| European Destinations | Approximately 8–18 business days | Varies by country | Delivery estimates differ between metropolitan, regional and island locations. |
| Australia & New Zealand | Approximately 8–18 business days | Usually available | Remote and rural delivery routes may extend the estimated transit period. |
| Other International Locations | Approximately 10–25 business days | Varies by destination | Carrier availability, customs controls and local postal service determine timing. |
These timeframes are planning estimates rather than guaranteed delivery dates. Any delivery date displayed at checkout is also an estimate unless expressly identified as a guaranteed carrier service.
03 — TRACKING YOUR PARCEL
Following your order from dispatch to delivery
When tracking is available, your shipping confirmation email will contain a tracking number or tracking link. It may take 48–72 hours after dispatch for the first carrier scan to appear, especially when a parcel is moving between fulfillment partners or international logistics networks.
International tracking can pause while a shipment is in transit between countries, awaiting customs review or being transferred to a local delivery provider. A temporary lack of scans does not necessarily mean the parcel is lost.
Please confirm that your email address is correct during checkout and check spam or promotions folders if you do not see your shipping confirmation.
Tracking Not Updating
Allow up to 72 hours after dispatch before contacting support.
Local Carrier Transfer
A new local tracking number may appear after arrival in your country.
Multiple Parcels
A larger order may arrive in separate packages on different dates.
Keep Notifications On
Carriers may send delivery instructions or attempted-delivery alerts.
04 — IMPORTANT CONDITIONS
Addresses, customs, delays and delivery issues
Accurate checkout information is essential. Please review your delivery details carefully before completing payment and contact us promptly if a correction is needed.
Shipping Charges
Available shipping methods and charges are displayed at checkout based on destination, order value, parcel size and current carrier availability.
Promotional free-shipping offers apply only when the stated conditions are met and may exclude selected regions or expedited services.
Address Accuracy
Customers are responsible for entering a complete and deliverable address, including apartment number, unit, building, postal code and recipient name.
Everside Collective is not responsible for delays caused by incomplete, incorrect or outdated information supplied at checkout.
Address Changes
Email us immediately if you notice an address error. We will attempt to update the order, but changes cannot be guaranteed after processing or shipment begins.
Carriers may refuse address changes after acceptance or charge a correction fee.
Customs, VAT & Import Fees
International orders may be reviewed by customs and may incur VAT, duties, brokerage fees, handling fees or other charges imposed by the destination country.
Unless checkout expressly states otherwise, these charges are not included in the product price or shipping fee and remain the recipient’s responsibility.
Customs Delays
Customs authorities may hold a package for inspection, request additional information or require payment before releasing the shipment.
Everside Collective cannot control customs processing times, but we can help provide available order or shipment records when requested.
Peak-Season Delays
Holidays, promotional events and seasonal sales can increase processing and carrier transit times. During busy periods, order preparation may require approximately 3–5 business days.
We recommend ordering early when products are needed for a birthday, holiday, photo session or other date-specific occasion.
Weather & Service Disruptions
Severe weather, natural disasters, transport interruptions, labor action, public-health restrictions and regional emergencies may affect delivery.
Such events are outside our direct control and can extend an estimated delivery period without advance notice.
Returned-to-Sender Parcels
A parcel may be returned because of an incomplete address, failed delivery, refusal, unpaid import fees or failure to collect it from a local facility.
Reshipping costs may apply. Any refund considered after return may exclude original shipping and carrier return fees.
PO Boxes and Restricted Areas
Delivery to PO boxes, military addresses, islands or restricted regions depends on the available carrier service shown at checkout.
We may contact you for an alternative address if the selected carrier cannot service the destination provided.
Separate Shipments
Items from the same order may be dispatched separately due to stock location, packaging requirements or carrier limitations.
Separate parcels may have different tracking numbers and delivery dates. You will not be charged additional shipping solely because we divide the order.
Packaging
Products are packaged to help protect fabric details, bows, lace trim and decorative components during ordinary transportation.
Minor compression from shipping can usually be corrected by gently reshaping the accessory according to the care instructions.
Gift Orders
Ensure the recipient’s full name and deliverable address are entered at checkout. The recipient may be responsible for customs or collection requirements.
We cannot guarantee that external packaging will conceal all store or customs information required for shipment processing.
05 — DELIVERY PROBLEMS
What to do when a package is late, damaged or marked delivered
Before contacting us about a delayed parcel, review the full tracking history, check for carrier notices and ask household members, neighbors, reception desks or building management whether they accepted the delivery.
If tracking shows “delivered” but the package cannot be found, contact the local carrier promptly and request the delivery coordinates, scan information or proof of delivery when available. Then email us with your order number and the carrier’s case or reference number so we can review the available records.
If a parcel arrives visibly damaged, photograph the package before opening it. Keep the mailing label, outer packaging, internal packaging and affected products. Send the photographs to our customer care team within seven calendar days of delivery.
Lost, stolen and misdelivery claims are reviewed individually. A replacement or refund is not automatic and may depend on carrier findings, tracking records, delivery confirmation, destination information and applicable consumer law.
Helpful answers before and after dispatch
When will my order be shipped?
Standard processing normally takes 1–3 business days. During holidays,
promotional periods or unusually high order volume, processing may require
approximately 3–5 business days. Transit time begins after dispatch.
Can I change my shipping address?
Contact us immediately with your order number and the complete corrected
address. We will attempt to update the order, but cannot guarantee changes
after fulfillment or carrier processing has begun.
Why has my tracking not updated?
The first scan may take 48–72 hours to appear. Updates can also pause while
a shipment is moving internationally, awaiting customs review or transferring
to a local carrier. Contact us if there is no movement for an extended period.
Will I have to pay import duties?
International shipments may incur duties, VAT, brokerage or customs handling
charges. Unless checkout expressly says these charges are prepaid, they are
assessed by the destination authorities and are the recipient’s responsibility.
Can you guarantee delivery by a certain date?
No standard delivery estimate is guaranteed. Carrier conditions, customs,
weather and regional service disruptions can affect timing. Please order
early for holidays, celebrations, gifts and scheduled pet photo sessions.
Why did I receive only part of my order?
Orders may be divided into separate parcels because products are stored at
different locations or require different packaging. Review your shipping
emails for additional tracking numbers before reporting an item as missing.
What if I entered the wrong address?
Email us as soon as possible. If the parcel has already shipped, we may be
unable to redirect it. Reshipping and carrier correction charges may apply
when an order is returned because the customer-provided address was incorrect.
What happens if I refuse the package?
Refusal does not automatically qualify as an approved return. The parcel must
first reach the appropriate facility. Any eligible refund may be reduced by
original shipping, return-to-sender charges, customs fees and other carrier costs.
My order is later than the estimate. Is it lost?
A late shipment is not necessarily lost. Check tracking and allow additional
time during customs review, holidays or service disruptions. Contact us with
your order number when the parcel is materially overdue so we can review it.
What should I do if the package arrives damaged?
Take clear photographs of the unopened package, shipping label, internal
packaging and affected product. Keep all materials and email us within seven
calendar days of delivery so we can assess the issue.