Your Cart
-
${ item.product_title }$ ${item.price}
service@eversidecollective.shop
Everside Collective Help Center
Frequently Asked Questions
Find helpful information about our pet accessories, sizing, product care, orders, shipping, returns, payments and customer service.
Products and sizing
Basic information to help you select a suitable accessory for your pet.
What types of pet accessories do you offer?
Our collections may include pet bandanas, scarves, bibs, bows, decorative collars, lace neckwear and neckties.
Are the accessories suitable for cats and dogs?
Many designs can be worn by both cats and dogs when the product dimensions are suitable. Review the size information on each listing.
How should I measure my pet?
Measure around the widest comfortable part of the neck using a flexible tape. Do not pull the tape tightly.
- Measure while your pet is standing naturally.
- Consider the thickness of long fur.
- Compare the result with the listing size chart.
Will the color look exactly like the product image?
Slight differences may occur because of screen settings, lighting, fabric batches and individual pattern placement.
Pet safety and product care
Guidance for responsible use, cleaning and storage.
Designed for supervised styling
Decorative pet accessories are not replacements for walking collars, harnesses, identification tags or other safety equipment. Remove the accessory during sleep, crate time, rough play and unsupervised activity.
How tight should the accessory be?
It should sit securely without restricting breathing, swallowing, movement or normal comfort.
What should I do if my pet chews the accessory?
Remove it immediately. Do not continue using an item that is torn, frayed, stretched or has loose components.
How should I wash the product?
Follow the care instructions on the listing. Unless otherwise stated, gentle hand washing in cool water with mild detergent is recommended.
Orders, shipping and tracking
Information about confirmation, processing and delivery.
How do I know whether my order was successful?
A confirmation email is normally sent after successful checkout. Check spam or junk folders when the message is not visible.
Can I change or cancel my order?
Contact us as soon as possible. Changes and cancellations cannot be guaranteed after preparation, packaging or dispatch begins.
How long does processing take?
Standard processing normally takes approximately 1–3 business days. During busy periods, preparation may require 3–5 business days.
How long does shipping take?
Many orders arrive approximately 7–12 business days after dispatch. Timing may vary by destination, customs and carrier conditions.
Why does tracking show “label created”?
The label has been generated, but the carrier may not have scanned the parcel yet. Allow approximately 48–72 hours for an update.
Will international orders have customs fees?
International shipments may incur duties, VAT or handling fees imposed by the destination country. Unless prepaid at checkout, these charges are normally the recipient’s responsibility.
Returns and refunds
Return eligibility, damaged products and refund processing.
What is the return request window?
Contact us within 15 calendar days after confirmed delivery. Approval is required before mailing a product back.
What condition must a returned product be in?
The product must normally be unused, unworn, unwashed and in its original condition with applicable packaging and tags.
What should I do if an item arrives damaged?
Contact us within seven calendar days. Include your order number and clear photographs of the product, damaged area, packaging and shipping label.
How long does a refund take?
Approved refunds are processed after the returned item arrives and passes inspection. Your bank may require additional business days to display the credit.
Payments and discounts
Common checkout and payment questions.
Which payment methods are accepted?
Available payment methods are displayed during Shopify checkout and may vary by country, currency and payment-provider eligibility.
Why was my payment declined?
A payment may be declined because of incorrect billing information, insufficient funds, an expired card or bank security controls.
Can I apply a discount code after ordering?
Discount codes should be entered before payment. Forgotten, expired or ineligible codes generally cannot be applied afterward.
Contact and support
How to reach our customer care team.
How can I contact Everside Collective?
Email service@eversidecollective.shop and include your order number when the message relates to a purchase.
How quickly will customer service reply?
Most messages are reviewed within approximately 1–2 business days. Responses may take longer during holidays or busy periods.
Should I send payment information by email?
No. Never send complete card numbers, security codes, banking passwords or wallet passwords through email or contact forms.
Still Need Assistance?
Contact our customer care team
Include your order number, product name and a clear description of your question. Keep the original packaging when reporting a damaged or incorrect item.