Privacy Policy

Directly From You

We collect information that you enter during checkout, account creation, contact-form submission, order tracking, return requests, surveys, reviews and customer-service communications.

Automatically From the Website

The website, Shopify and configured technologies may automatically collect device, browser, Cookie, session and usage information when you browse or interact with the store.

From Service Providers

We may receive information from Shopify, payment providers, shipping carriers, fraud-prevention services, analytics providers, marketing tools and other companies that help operate the store.

From Other People

A customer may provide another person’s name, address or contact information when sending an order as a gift. The person providing the information is responsible for having an appropriate basis to share it.

Legal Bases in Relevant Regions

Where laws such as the UK GDPR or EU GDPR apply, we may process personal information because it is necessary to perform a contract, comply with legal obligations, pursue legitimate business interests or act with your consent.

Legitimate interests may include operating the store, preventing fraud, improving services and responding to customers, provided those interests are not overridden by your rights.

Our store is hosted by Shopify. Shopify processes personal information to provide website hosting, checkout, payment, security, analytics, customer-account and other commerce services.

Information may be processed by Shopify and its service providers in countries other than the country where you live. Shopify’s own privacy documentation describes its processing activities and privacy practices.

Depending on the Shopify features and privacy settings enabled for the store, Shopify may process information about interactions with this store and other Shopify-powered services to provide security, measurement, personalization or commerce-related functionality.

Where required, privacy choices, Cookie consent and data-sharing controls may be presented through Shopify-powered tools on the website.

We may disclose personal information only as reasonably necessary for the purposes described in this Policy, including to:

• Shopify and companies supporting the Shopify platform.
• Payment processors, banks and fraud-prevention providers.
• Warehouses, fulfillment providers and shipping carriers.
• Email, customer-support and communication providers.
• Analytics, website-performance and Cookie-management providers.
• Advertising and social-media platforms where those services are enabled.
• Professional advisers, including legal, accounting and insurance providers.
• Government authorities, regulators, courts or law enforcement where legally required.
• A buyer, successor or adviser involved in a business transfer, merger or reorganization.

Service providers are expected to process information for agreed services and subject to applicable contractual and legal obligations.

We may also disclose information when necessary to protect customers, investigate fraud, enforce our policies or defend legal rights.

Cookies and similar technologies are small identifiers or technologies used to operate website functions, remember settings, understand usage, prevent fraud and support marketing.

Essential Technologies

These technologies support core functions such as checkout, security, account access, shopping-cart operation and network management. Disabling them may prevent parts of the store from working.

Functional Technologies

These tools may remember preferences such as language, region or other choices that improve the browsing experience.

Analytics Technologies

Analytics tools help us understand website traffic, page performance, shopping behavior and technical issues.

Advertising Technologies

Where enabled and permitted, advertising technologies may measure campaign performance, limit repeated advertisements or help provide more relevant advertising.

You may manage available choices through the Cookie Banner, privacy preference tool or browser settings. Blocking certain technologies may affect website functionality.

Everside Collective does not sell personal information in exchange for money. However, certain disclosures to advertising, analytics or social-media services may be legally defined as a “sale,” “sharing” or use for targeted advertising in some jurisdictions.

Where these laws apply and the relevant services are enabled, eligible visitors may use the Cookie Banner, privacy preference link, data-sharing opt-out page or another store control to submit an opt-out request.

Some browsers support Global Privacy Control signals. Where legally required and technically supported, an applicable signal may be treated as a request to opt out of covered data sharing for that browser or device.

Because there is no universally accepted standard for all “Do Not Track” browser signals, the website may not respond to every such signal.

We may send transactional communications about orders, payments, shipping, returns, security and customer-service requests. These messages are necessary to manage the customer relationship and are not promotional subscriptions.

Promotional email is sent where you have subscribed or where another lawful basis permits it. You may unsubscribe using the link included in a marketing email.

Unsubscribing from marketing does not prevent necessary order, account, security or customer-service communications.

It may take a reasonable period to process an updated marketing preference, and we may retain a suppression record to respect the unsubscribe request.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

• Completing and documenting orders.
• Providing customer care and managing returns.
• Maintaining accounting, tax and transaction records.
• Preventing fraud and protecting the website.
• Resolving disputes and enforcing agreements.
• Complying with legal and regulatory obligations.

Retention periods vary according to the type of information, the nature of the transaction, legal requirements, dispute risks and the systems used by our service providers.

When information is no longer required, it may be deleted, anonymized or retained in a restricted form where deletion is not immediately possible or legally appropriate.

We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration and disclosure.

No internet transmission, payment system or storage method can be guaranteed completely secure. Customers should use strong account credentials, protect devices and avoid sending sensitive payment information through ordinary email.

If you believe an account, order or communication has been compromised, contact us promptly at service@eversidecollective.shop.

Everside Collective, Shopify and our service providers may process personal information in countries other than the country where you live. Privacy and data-protection laws may differ between locations.

Where required, international transfers may be supported by contractual protections, adequacy decisions or other legally recognized safeguards.

By placing an international order, you understand that information may need to be shared with fulfillment providers, carriers and customs authorities in multiple countries to complete delivery.

Depending on where you live and subject to legal conditions, you may have some or all of the following rights:

Submitting a Request

Send privacy requests to service@eversidecollective.shop. Include your name, email address, country, request type and enough information to identify the relevant customer or order record.

We may need to verify your identity before completing a request. Verification helps prevent unauthorized access, deletion or disclosure.

An authorized agent may submit a request where permitted by law. We may require evidence of the agent’s authority and may verify the request directly with the individual.

We will not unlawfully discriminate against a customer for exercising an applicable privacy right. Some requests may be denied or limited where an exemption applies, such as the need to maintain transaction records, prevent fraud or defend legal claims.

Shopify, payment processors and fraud-prevention providers may use automated systems to evaluate transactions, account activity and device signals for fraud and security purposes.

An order may be delayed, reviewed, limited or cancelled when a system identifies a potential risk. Where applicable law grants rights relating to a significant automated decision, you may contact us to request additional information or human review.

The website may contain links to social-media platforms, carrier websites, payment services or other external resources. Those services operate independently and may collect information under their own privacy policies.

We encourage you to review the privacy information of a third-party service before providing personal information through it.

Although our products are made for pets, the website is intended for adults who are legally able to make purchases. It is not directed to children below the age at which they can lawfully provide consent in their jurisdiction.

We do not knowingly collect personal information directly from children in violation of applicable law. A parent or guardian who believes that a child has provided personal information may contact us to request review and appropriate deletion.

We may update this Privacy Policy to reflect changes in website features, Shopify services, installed applications, advertising tools, business practices or legal obligations.

The revised version will be posted on this page with an updated date. Where required by law, we will provide additional notice or obtain consent before materially different processing begins.

We encourage visitors to review this page periodically, particularly before submitting personal information or placing an order.