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service@eversidecollective.shop
Everside Collective Customer Care
Contact Us
Questions about an order, pet accessory sizing, shipping, returns or product details? Send us a message and include as much relevant information as possible. Our customer care team will review your request and help you find the next step.
1–2
Typical business-day response time
Response times may be slightly longer during holidays, promotional events and periods of high order volume.
Shop & Order Information
eversidecollective.shopBusiness-Day Assistance
Messages are reviewed Monday through Friday, excluding public holidays.
Send a Message
Tell us how we can help
Select the topic that best matches your request. For order-related questions, include the order number and use the same email address entered during checkout.
For faster assistance, please include:
- Your order number when the question relates to a purchase.
- The product name, color, size or design involved.
- The recipient’s country for shipping and delivery questions.
- Clear photographs for damaged, defective or incorrect items.
- The tracking number for delivery or carrier-related concerns.
Please avoid sending duplicate messages
Multiple messages about the same issue may slow the review process. Reply to the existing email thread when you need to add photographs or provide additional information.
Contact Form
Required fields are marked with an orange asterisk.
{% form 'contact', id: 'EversideContactForm' %} {% if form.posted_successfully? %}
Thank you for contacting Everside Collective. Your message has
been received and our customer care team will reply by email.
{% endif %}
{% if form.errors %}
{{ form.errors | default_errors }}
{% endif %}
Required for order, shipping, return or refund questions.
How We Can Help
Customer care for every stage of your order
From choosing a pet neckwear style to resolving a delivery issue, our team can review product information, order records and available carrier details.
Product Information
Ask about materials, colors, decorative details, product features, care recommendations and intended use before placing an order.
Pet Sizing & Fit
Share your pet’s measurements and the product you are considering. We can explain the listed dimensions and general fit guidance.
Order Changes
Contact us promptly to request an address, quantity, color or size correction. Changes cannot be guaranteed after processing begins.
Shipping & Tracking
We can review dispatch status, tracking records, carrier updates, split shipments and returned-to-sender parcels.
Returns & Exchanges
Contact us before mailing an item back. We will confirm eligibility and provide the correct authorized return instructions.
Damaged or Incorrect Items
Send clear photos of the product, packaging and mailing label within seven calendar days of delivery for review.
Wholesale Questions
Retailers and business buyers may contact us regarding product availability, minimum quantities and potential wholesale cooperation.
Website Assistance
Report checkout, payment, account or website display issues. Include the device, browser and a screenshot when possible.
General Feedback
Share product suggestions, customer experience feedback or other questions related to Everside Collective.
Order Issue Checklist
The right information helps us respond more accurately
For a damaged or incorrect item, include one photograph showing the entire product and additional close-up images showing the specific issue. Keep the outer package, mailing label and original packaging until the request has been reviewed.
For delivery concerns, include the tracking number, the latest carrier message and any case number provided by the postal service. When tracking shows delivered, check parcel lockers, entrances, reception desks and nearby safe locations before contacting us.
For return requests, do not mail an item to the sender address shown on the parcel. Orders may be fulfilled from different locations, and the correct return address must be confirmed by our customer care team.
Photo attachments
The Shopify contact form may not accept direct file uploads in every
theme. Submit the form first, then reply to our email response with
your photographs attached.
What to Expect
After your message is submitted
We review each request individually and may ask for additional information before confirming a resolution.
Message Received
Your form is sent to the customer care inbox connected to the Shopify store.
Order Review
When an order number is provided, we review the available order and fulfillment records.
Additional Details
We may request photographs, measurements, tracking records or other information.
Next Steps
Our team will explain the available solution, instructions or further action by email.
Common Questions
Contact and customer care FAQ
Review these answers before sending a message about an order, delivery, return or product question.
How quickly will I receive a reply?
Most messages are reviewed within 1–2 business days. Responses may
take longer during public holidays, major promotions or periods of
unusually high order volume.
Why have I not received a response?
Check spam, junk and promotions folders and make sure the email
address submitted was correct. Add service@eversidecollective.shop
to your safe-sender list before submitting another message.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help, but changes and
cancellations cannot be guaranteed after fulfillment, packaging or
carrier processing has begun.
How should I report a damaged product?
Contact us within seven calendar days of delivery. Include the order
number and photographs of the full product, the damaged area, outer
packaging and mailing label.
Can you help me choose the correct size?
We can explain the measurements and general sizing information shown
on the product page. Because pet breeds and body shapes vary, sizing
guidance cannot guarantee an identical fit for every pet.
Where do I send a return?
Contact us before shipping the item. Do not automatically use the
sender address printed on the original package. We will provide the
correct authorized return location after approving the request.
Can I attach photos to the contact form?
File-upload support depends on the Shopify theme and form settings.
Submit the written request first. When our team replies, attach the
photographs directly to the email thread.
Do you offer telephone support?
Customer care is currently provided by email and the website contact
form. Written communication allows the team to review order details,
photographs and tracking records accurately.
How do I ask about wholesale cooperation?
Select “Wholesale or collaboration” in the form and include your
business name, website, country, product interests and estimated
order quantities.
Can I contact you through social media?
For privacy and order-security reasons, email or the website contact
form is the preferred method for order, payment, delivery, return and
refund questions.