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Everside Collective Customer Care

Returns & Exchanges

We hope every pet accessory from Everside Collective brings a little more charm, comfort and personality to your pet’s everyday look. If something is not quite right, this page explains how to request a return or exchange, which items are eligible and what to expect throughout the process.

Last updated: July 20, 2026

Everside Collective pet neckwear and bandana accessory
15

Day Request Window

Contact us within 15 calendar days after the carrier confirms delivery.

1

Approval Required

Returns sent without authorization may be delayed, refused or returned.

5

Business Day Review

Eligible refunds are normally processed within five business days of inspection.

0

Restocking Fee

We do not charge a restocking fee for approved returns that meet this policy.

Return Process

Four simple steps from request to resolution

Please contact us before mailing anything back. Because orders may be fulfilled from different facilities, the address printed on your original package might not be the correct return location. Once approved, we will email the appropriate return address and instructions for your order.

Receive Approval

We will review your request and provide eligibility confirmation, the correct return facility address and any required packaging or shipping instructions.

Ship the Item

Package the accessory securely and use a trackable postal service. Keep your receipt and tracking number until your return has been completed.

Inspection & Refund

After delivery to our return facility, we inspect the item and email you when the refund, exchange or other approved resolution has been processed.

Eligibility

Items must be returned in resalable condition

Pet neckwear is worn close to an animal’s coat and skin. For hygiene, safety and quality-control reasons, we cannot accept accessories that show signs of wear, washing, pet hair, saliva, staining, fragrance or other use.

Eligible for Return

  • Return requested within 15 calendar days after confirmed delivery.
  • Item is unused, unworn, unwashed and free from pet hair or odors.
  • Accessory remains in its original condition without damage or alteration.
  • Original tags, inserts, packaging and product components are included.
  • Item was purchased directly from eversidecollective.shop.
  • Item is not marked final sale or otherwise excluded below.
  • Proof of purchase or the original Everside Collective order number is provided.

Not Eligible for Return

  • Items that have been worn by a pet, even briefly for photographs or fitting.
  • Washed, cleaned, altered, repaired, cut, stretched or damaged accessories.
  • Items containing pet hair, saliva, stains, makeup, perfume or household odors.
  • Products returned without required packaging, tags or matching components.
  • Personalized, custom-made or specially modified products, unless defective.
  • Gift cards, promotional gifts and products clearly marked final sale.
  • Damage caused by chewing, scratching, pulling, improper use or normal wear.
  • Return requests submitted after the applicable return window.
Decorative pet bib and neck scarf from Everside Collective

Fit & Comfort

Please check sizing before allowing your pet to wear the accessory

Pet breeds and body shapes vary considerably. A size description is intended as a shopping guide and cannot guarantee the same fit on every cat or dog. Before ordering, compare the measurements shown on the relevant product page with an accessory that already fits your pet comfortably.

When trying an item for size, hold it gently against your pet without fastening it for extended wear. Please do not allow the accessory to come into contact with food, water, saliva or outdoor surfaces if you may need to return it.

Accessories should never restrict breathing, swallowing or movement. They are decorative products and are not intended to replace a secure walking collar, harness, identification tag or safety restraint.

Important hygiene reminder Once an accessory has been worn, tied, fastened or used for a photo session, it may no longer qualify for a change-of-mind return if signs of use are present.

Detailed Terms

Refunds, exchanges and return shipping

The sections below explain who pays return shipping, how exchanges are handled and when funds should appear in your original payment account.

Change-of-Mind Returns

For approved returns based on preference, color, style, duplicate purchase or an incorrectly selected size, the customer is responsible for return shipping costs.

Original outbound shipping charges, expedited delivery charges, duties and other non-product fees are not refundable unless the return results from an error by Everside Collective or applicable law requires otherwise.

Damaged, Defective or Incorrect Items

Inspect your order shortly after delivery. If an item arrives damaged, defective or different from what you ordered, email us within seven calendar days of delivery.

Include your order number, a description of the issue, a clear photo of the entire item, close-up photos of the problem and a photo of the outer packaging. Please keep all packaging until the claim has been resolved.

Return Shipping Responsibility

When a return is caused by our confirmed fulfillment error or a verified product defect, we will provide an appropriate resolution and, where applicable, cover reasonable return shipping costs.

We cannot reimburse unauthorized express services or shipping costs incurred before our team provides return instructions.

Tracking and Return Risk

Customers should use a trackable shipping service and retain proof of postage. Everside Collective cannot complete a refund for a return parcel that does not arrive at the authorized return facility.

Return parcels remain the sender’s responsibility while in transit unless we supplied the label and the carrier confirms acceptance of the package.

Exchanges

Exchanges are subject to approval and current inventory. We cannot guarantee that a preferred pattern, style or size will remain available while a return is in transit.

If a direct exchange is unavailable, we may issue a refund for the eligible returned item so that a new order can be placed separately. Any price difference and shipping cost for the replacement order may apply.

Refund Processing

Approved refunds are issued to the original payment method, normally within five business days after the returned item has been received and inspected.

Financial institutions may require an additional three to ten business days to post the credit. Processing times are controlled by the payment provider and can vary by bank, card issuer and country.

Partial or Reduced Refunds

A return may be refused or receive a reduced refund when it arrives damaged, incomplete, improperly packaged or in a condition different from when it was delivered.

We will explain any deduction by email before completing the return. No restocking fee applies to an item returned in full compliance with this policy.

Promotions and Bundled Orders

When a promotion depends on purchasing multiple products, returning part of the qualifying order may change the discount calculation.

Refunds may be adjusted to reflect the price the retained items would have cost without the original bundle, multi-buy or minimum-spend promotion.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will try to help, but cancellation is not guaranteed once fulfillment, customization, packing or carrier handoff has begun.

Orders that have already shipped must follow the standard return procedure after delivery.

Refused or Unclaimed Deliveries

Orders refused at delivery or returned because they were unclaimed, incorrectly addressed or subject to unpaid import fees are not automatically treated as approved returns.

Any refund will be considered after the parcel reaches the appropriate facility and may exclude original shipping, return-to-sender charges, duties and carrier fees.

Cute pet bow and neckwear styling accessory

Every return is reviewed individually

Product condition, return timing, tracking records, order details and the reason for the request are considered before a resolution is issued. Nothing in this policy limits any non-waivable consumer rights available under the laws that apply to your purchase.

Common Questions

Returns & exchanges FAQ

These answers cover the most common situations. Contact our customer care team for help with a specific order.

Can I return an item after my pet has worn it?
For hygiene reasons, items showing evidence of wear are generally not eligible. This includes pet hair, saliva, dirt, stains, stretched fabric, fragrance or other signs that the item has been fastened or used. Contact us with photos if you believe an unworn item has a manufacturing defect.
Can I exchange an item for another size or design?
An exchange may be available when the original item remains unused and the requested replacement is in stock. Begin by emailing us within the return window. Because inventory can change quickly, replacement products cannot be reserved until the exchange has been approved.
Where should I send my return?
Do not mail a return to the sender address printed on your package unless our customer care team confirms that address in writing. Orders may ship from different fulfillment facilities. The correct authorized return address will be included in your approval email.
Will I receive a refund for the original shipping charge?
Original shipping charges are generally non-refundable for preference-based returns. They may be refunded when we confirm that the order was incorrect, defective or damaged due to our error, or when applicable consumer law requires it.
What happens if my returned parcel is lost?
Please contact the return carrier using your tracking number and postal receipt. We cannot issue a product refund until the authorized return facility receives the parcel. For this reason, a trackable service is strongly recommended.
Can I return a final-sale or personalized item?
Final-sale, personalized and custom-made products are normally non-returnable for change-of-mind reasons. Contact us promptly if such an item arrives damaged, defective or materially different from the approved order details.
What should I do if my refund has not appeared?
First check the original payment account and contact your bank or payment provider, as posting times vary. If more than ten business days have passed since our refund confirmation email, contact us with your order number so we can review the payment record.

Need Assistance?

Contact Everside Collective before returning an item

Include your order number, the product name, the reason for your request and relevant photographs. Our customer care team will reply with the next steps and the correct return instructions for your order.

Customer Care Email service@eversidecollective.shop